This is a sample page.

Overview

Our return policy is valid for 30 days from the date you receive your order. If more than 30 days have passed, unfortunately, we’re unable to offer a full refund or exchange.

To qualify for a return, your item must be unused, in the same condition as when you received it, and packaged in its original box or wrapping.

Certain items are not eligible for return. This includes perishable goods such as food, flowers, newspapers, or magazines. We also cannot accept returns for intimate or sanitary products, hazardous materials, or flammable liquids and gases for safety reasons.

Additional Non-Returnable Items

Some items cannot be returned, including:
• Gift cards
• Downloadable software or digital files
• Health and personal care products
• Custom-made or personalized vinyl records (unless defective)

⸻

Return Requirements

To process a return, please provide a receipt or proof of purchase.
Kindly note that returns should not be sent to the original manufacturer.

⸻

Partial Refunds (if applicable)

In certain situations, only partial refunds may be granted:
• Items showing visible signs of use
• Opened CDs, DVDs, vinyl records, cassettes, or software
• Items not in their original condition, damaged, or missing parts not due to our error
• Items returned more than 30 days after delivery

⸻

Refunds

Once your return is received and inspected, we will email you to confirm receipt.
We will also notify you if your refund has been approved or denied.

If approved, your refund will be automatically processed to your original payment method within a few business days.

⸻

Late or Missing Refunds

If you haven’t received your refund yet:
1. Check your bank account again.
2. Contact your credit card company — it may take some time for the refund to appear.
3. Contact your bank, as processing times may vary.

If you’ve completed all of these steps and still haven’t received your refund, please reach out to us at support@customrecordfactory.com.

⸻

Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted items cannot be refunded.

⸻

Exchanges

We only replace items that are defective or damaged.
If you need to exchange your product for the same item, please email us at support@customrecordfactory.com and send your item to:
📦 [Insert your physical return address here]

⸻

Gifts

If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once we receive the returned item, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift, or was sent to the gift giver first, we’ll issue a refund to the gift giver.

⸻

Shipping Returns

Please send your returned item to:
📦 [Insert your return shipping address here]

Customers are responsible for return shipping costs.
Shipping fees are non-refundable. If a refund is issued, the return shipping cost will be deducted from your total refund.

Depending on your location, delivery times for exchanged items may vary.
For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

⸻

Need Assistance?

If you have any questions or concerns about returns, refunds, or exchanges,
please contact our support team at support@customrecordfactory.com — we’ll be happy to help.